Terms of Service – Smooth Ops: Blueprint +

1. Who This Agreement Is Between

These Terms are a legally binding agreement between:​

• Consultant: Auntee Rik, a provider of business operations consulting services; and
• Client: The individual or business completing purchase of Smooth: Ops Blueprint+ through the Platform (“you”).​

You represent that you are at least 18 years old and have the legal authority to enter into this agreement on your own behalf or on behalf of the business you represent.​

2. Service Description – What You Get

Smooth: Ops Blueprint+ is a focused operations diagnostic and strategic roadmap service for creative production businesses and multi-venture owners.​

The Service includes:​

(a) Comprehensive Assessment (Week 1)

• A live conversation about how your business actually runs (Operations, finances, team, tools, deadlines, and vision); up to 2 hours, recorded.
• Review of what is working, what is fragile, and where you are holding things together by sheer effort.​

(b) Custom Operations Roadmap – Your Blueprint (Week 2–3)

• A clear picture of your current Operations foundation (what’s solid, what’s cracked).
• A prioritized action plan (typically the first 3–7 key moves) to protect your profit, reputation, and capacity.
• Recommendations on what needs to be documented, delegated, automated, or phased out.
• A plain-language definition of what “this business can run without me” looks like for you.​

(c) Numbers That Matter – Tracking Starter Kit (Week 3)

• Identification of a short list of key metrics that actually matter for your business.
• Simple explanations of what those numbers mean.
  A straightforward tracking method (not a huge dashboard) so you can see patterns instead of reacting to vibes.​

(d) Reality Check Window – 14 Days of Support (Week 4–5)

• 14 days of asynchronous support via agreed channel(s) (for example: Voxer, Discord, or email).
• Space to ask “What about this client / this program / this deadline?” questions.
• Reality-testing the roadmap against your capacity, life season, mental bandwidth, and resources on hand.
• Support while you make concrete decisions, not just think about them.​

Timelines are estimates and may shift based on scheduling, your responsiveness, and other practical realities. See Section 10 for more on timeline and delivery.​

3. Pricing, Retainer, and Payment Options

3.1 Service Fee and Retainer Nature of Payment

The fee for Smooth: Ops Blueprint+ is US$1,500 (the “Service Fee”). This fee is a non-refundable retainer that:​

• Secures your spot in Consultant’s calendar.
• Reserves Consultant’s time, expertise, and capacity for you.
• Covers the planning, assessment, and delivery of the Service.​

By completing your purchase, you acknowledge and agree that the Service Fee is earned upon receipt as a retainer and is not contingent on any specific outcome, result, or level of implementation on your part.​

3.2 Payment Options

At checkout, you may choose one of the following Payment Options:​

Pay in Full

• One payment of US$1,500, due at checkout.​

Two-Payment Plan (7 Days Apart)

• First payment of US$750, due at checkout.
• Second payment of US$750, automatically charged 7 days after the date of your initial payment to the same payment method, unless you update your payment method before that date.​

Two-Payment Plan (30 Days Apart)

• First payment of US$750, due at checkout.
• Second payment of US$750, automatically charged 30 days after the date of your initial payment to the same payment method, unless you update your payment method before that date.​

By selecting a Payment Option and completing your purchase, you agree to pay the full amount associated with that option, whether as a single payment or in two installments.​

3.3 Payment Authorization and Commitment

If you choose the two-payment plan:​

• You authorize Consultant and/or Consultant’s payment processor to automatically charge each installment to the payment method you provide, on the schedule stated above.
• You agree that you are committing to the entire Service Fee of US$1,500, not just the first payment.
• Consultant provides access to the Service and reserves time in reliance on your agreement to complete all payments in full.​

All fees are quoted and payable in U.S. Dollars.​

3.4 Failed or Late Payments

If any payment is declined, reversed, or otherwise not received when due:​

• Consultant may attempt to re-process the payment using the same payment method.
• You are responsible for promptly updating your payment method and completing the payment.
• Consultant may suspend or revoke access to the Service, calls, deliverables, and support until all outstanding amounts are paid.
• If payment is not brought current within 7 days of the failed payment date, the entire remaining balance of your Payment Option may, at Consultant’s discretion, become immediately due and payable.​

Consultant reserves the right to send unpaid balances to collections or pursue other lawful remedies if you fail to pay amounts owed.​

3.5 No Refunds and No Chargebacks

Because this Service is highly customized and Consultant’s time and capacity are reserved for you upon purchase:​

• All sales are final. The Service Fee (whether paid in full or in installments) is a non-refundable retainer.
• No refunds or partial refunds will be provided, regardless of your level of participation, implementation, or results.​

No Chargebacks

• You agree not to initiate a chargeback, payment dispute, or reversal with your bank or payment provider for any payments made toward this Service.​
• Initiating a chargeback after you have gained access to the Service, any calls, deliverables, or support constitutes a material breach of these Terms.
• If you initiate a chargeback, you remain responsible for the full Service Fee of US$1,500.
• You agree to reimburse Consultant for any chargeback fees, collection costs, and reasonable legal fees incurred in recovering such amounts.​

If you are unhappy or have concerns about the Service, you agree to contact Consultant directly at help@aunteerik.com to discuss and attempt to resolve the issue before pursuing any dispute with your bank or payment provider.​

4. Your Responsibilities

To get the most out of this Service, you agree to:​

• Provide accurate and honest information during the assessment.
• Attend or reasonably reschedule the assessment call.
• Engage in good faith with the process and the recommendations.
• Respond to messages and information requests within 3 business days.
• Provide access to any tools, documentation, or summaries reasonably needed for Consultant to perform the Service (e.g., Google Drive, financial and sales information, project lists).​

You understand that your level of participation and implementation will impact your results, and that Consultant cannot do the work of running your business for you.​

5. Account Access and Communication

You agree to provide Consultant with access to any tools reasonably needed to execute the Service, which may include:​

• Google Drive or similar file-sharing platforms.
• Scheduling tools or calendars.
• Project or task management tools, if relevant.​

Primary communication will be via email. Conversations and deliverables will be stored in your private client portal. Access to the client portal will be given within 48 hours of purchasing the service.

Consultant is not responsible for maintaining copies of your deliverables after services are completed. You are responsible for downloading and securely storing all deliverables provided to you.​

6. Confidentiality

6.1 Consultant’s Confidentiality Obligations

Consultant understands that Consultant may have access to confidential and proprietary information about your business, including:​

• Operational processes and systems.
• Financial information and revenue details.
• Client lists or customer information.
• Business strategies, plans, and internal documents.
• Other non-public business information.​

Consultant will not disclose your confidential information to any third party without your express written consent, except:​

• To Consultant’s own contractors or service providers who need the information to help provide the Service and who are bound by confidentiality obligations; or
• As required by law, regulation, or court order.​

6.2 Your Confidentiality Obligations

You agree to keep confidential:​

• Consultant’s proprietary frameworks, methods, tools, and internal processes.
• Any pre-existing intellectual property that Consultant uses or references which is not specifically created as your final deliverable.​

You may use the customized deliverables Consultant creates for you (see Section 7), but you may not represent Consultant’s underlying frameworks or methods as your own intellectual property or resell Consultant’s frameworks as a standalone product.​

7. Intellectual Property and Ownership

7.1 Your Deliverables

Upon completion of all required payments under your chosen Payment Option and after the expiration of the applicable chargeback or dispute period set by the payment processor for your final payment:

• You will have a license to use the final deliverables Consultant creates specifically for you as part of the Service (including your custom operations roadmap and tracking starter kit) inside your business while the chargeback/dispute period is still open, but legal ownership and copyright in those deliverables will not transfer to you until that period has ended without a successful chargeback or dispute.
• Once the chargeback or dispute period has expired without a successful chargeback or dispute and all amounts due have been paid, you own the rights to those final deliverables and may use, adapt, implement, and share them within your business as you see fit.

7.2 Consultant’s Pre-Existing IP

Consultant retains all rights, title, and interest in:​

• Consultant’s pre-existing frameworks, methodologies, templates, and tools.
• General concepts, know-how, skills, and experience that Consultant brings to and takes from this engagement.
  Any content that is not specifically created as your unique deliverable.​

Consultant does not assign ownership of Consultant’s underlying intellectual property to you.​

7.3 Portfolio and Marketing Rights

Consultant may refer generally to the type of work performed (for example, “operations diagnostic and roadmap for a creative production brand”) in marketing materials, without identifying you or your business by name.

Consultant will not use your personal name, business name, logo, or any other identifying details in public-facing marketing, portfolios, or case studies without your prior written permission, which will be requested separately on a case‑by‑case basis.

Consultant will not share your confidential internal details or financials in public marketing without your express permission.

8. AI Usage Restrictions

Your deliverables may contain confidential, proprietary, and personally identifiable information about you, your team, your clients, and your business.​

To protect this information, you agree to the following:​

8.1 Prohibited Uses with AI Tools

You shall not input, upload, or process any portion of your deliverables into artificial intelligence tools, large language models, machine learning systems, or similar technologies (“AI Systems”) when those deliverables contain:​

• Personal names (yours, your team’s, your clients’).
• Email addresses.
• Physical addresses or locations.
• Phone numbers.
• Financial or revenue details.
• Client lists or customer records.
• Trade secrets or other sensitive business-identifying information.
• Any other personally identifiable information (PII).​

8.2 Permitted Uses

You may use AI Systems with your deliverables only if you first:​

• Fully anonymize and strip out all PII and sensitive business identifiers, and
• Generalize the content so that it no longer reveals specific confidential details about your business, team, or clients.​

8.3 Responsibility and Consequences

You are solely responsible for:​

• Ensuring compliance with this section before using any AI Systems.
• Any unauthorized disclosure, privacy violation, or misuse of information arising from your use of AI Systems.​

A breach of this section is considered a material breach of your confidentiality obligations and may result in termination of access to support and potential legal action.​

9. Timeline, Delivery, and Rescheduling

9.1 Estimated Timeline

A typical engagement for Smooth: Ops Blueprint+ runs approximately 4–5 weeks from purchase:​

• Week 1: Assessment.
• Weeks 2–3: Blueprint and deliverables preparation.
• Week 3: Numbers That Matter kit.
• Weeks 4–5: 14-day Reality Check Window.​

This timeline is an estimate and may be adjusted based on:​

• Scheduling and availability (yours and Consultant’s).
• Your responsiveness to questionnaires and messages.
• Unforeseen events or force majeure circumstances.​

9.2 Rescheduling

If you need to reschedule your assessment call:

• You agree to provide reasonable notice (at least 24 hours in most cases).
• You may reschedule the assessment call no more than two (2) times.
• The assessment call must be held within 30 days of your original purchase date, unless Consultant agrees in writing to a different timeline.
• If the assessment call is not held within 30 days due to your cancellations, no‑shows, or failure to schedule, Consultant’s obligation to provide the Service will be considered fulfilled, and the Service Fee will remain a non‑refundable retainer. No additional services, reschedules, or refunds will be provided.

10. Independent Contractor Status

Consultant is an independent contractor, not your employee, partner, or joint venturer.​

• You are not responsible for withholding taxes for Consultant.
• Consultant is responsible for Consultant’s own taxes, insurance, and benefits.
• Nothing in these Terms creates an employment relationship or partnership.​

11. Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.​

Consultant does not guarantee:​

• Any specific financial results, revenue, or profit.
• That your business will run without you after implementation.
• That following the roadmap will prevent all crises or failures.​

Consultant specifically disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.​

This Service is not legal, tax, financial, or accounting advice. You should consult qualified professionals before making major legal, tax, or financial decisions.​

12. Limitation of Liability

To the fullest extent permitted by law:​

• Consultant’s total liability to you for any claims arising out of or related to the Service or these Terms shall not exceed the total amount you paid for Smooth: Ops Blueprint+.
• Consultant shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, opportunities, data, or business, even if Consultant has been advised of the possibility of such damages.​

13. Impossibility/Force Majeure

Consultant will not be liable for any delay or failure to perform Consultant’s obligations if performance becomes impossible or impractical due to events beyond Consultant’s reasonable control, including:​

• Natural disasters or extreme weather.
• Pandemic or public health emergency.
• War, terrorism, civil unrest, or government actions.
• Major power, internet, or platform outages.
• Serious illness or incapacity.​

In such cases, Consultant may adjust timelines, reschedule, or, if necessary, terminate the engagement without refund but with good-faith communication.​

14. Termination

14.1 Termination by You

You may request to end the engagement by emailing Consultant. However:​

• Because the Service Fee is a non-refundable retainer, no refunds or partial refunds will be provided.
• You remain responsible for completing all payments in your chosen Payment Option.
• Access to any future calls, support, or services will end upon termination.​

14.2 Termination by Consultant

Consultant may terminate this agreement immediately if:​

• You violate these Terms (including non-payment, chargebacks, or AI misuse).
• You are abusive, threatening, or harassing toward Consultant or anyone working with Consultant.
• You repeatedly fail to communicate or cooperate such that delivery of the Service is not reasonably possible.​

If Consultant terminates due to your breach:​

• No refunds or partial refunds will be provided.
• Any outstanding balance remains due and payable.
• Consultant may pursue lawful remedies for amounts owed or damages.​

15. Dispute Resolution

15.1 Good-Faith Resolution

If a dispute arises relating to the Service or these Terms, both parties agree to first attempt to resolve it through good-faith communication.​

You can contact Consultant at help@aunteerik.com or within the client portal with a detailed description of your concern. Consultant will respond within 3 business days.​

15.2 Mediation

If Consultant and you cannot resolve the dispute informally within 30 days, the parties agree to consider mediation with a neutral third-party mediator, with costs split equally.​

You and Consultant may mutually agree on the mediator and location (including virtual mediation).​

15.3 Further Action

If mediation is unsuccessful, each party retains the right to pursue other lawful remedies, including arbitration or litigation, depending on the laws of your and Consultant’s jurisdiction.​

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.​

Any legal action or proceeding arising out of or related to these Terms shall be brought in the appropriate state or federal courts located in Fulton County, Georgia, and you consent to the jurisdiction of such courts.​

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.​

18. Entire Agreement and Updates

These Terms constitute the entire agreement between you and Consultant regarding Smooth: Ops Blueprint+ and supersede all prior or contemporaneous communications and proposals, whether oral or written.​

Consultant may update these Terms from time to time. The “Last Updated” date at the top of this page shows when they were most recently revised. The version in effect at the time of your purchase will govern your order.​

19. Acknowledgment and Acceptance

By checking the acceptance box at checkout and completing your purchase of Smooth: Ops Blueprint+, you acknowledge that:​

• You have had the opportunity to review these Terms of Service via the link provided at checkout.
• You understand and agree that the Service Fee is a non-refundable retainer.
• You agree to pay the full amount associated with your chosen Payment Option (pay in full or two payments).
• You agree not to initiate a chargeback or payment dispute for this purchase.
• You agree to the AI usage restrictions regarding your deliverables.
• You are at least 18 years old and have the legal authority to enter into this agreement.​
• Your electronic acceptance and completion of checkout constitute your electronic signature and acceptance of these Terms.​